• Air Travel columns online, including Alexandria Bergers
  "Imperfect Navigator"
  www.icanonline.net/channels/travel/transportation/air_travel.aspx
  
• Transportation Security Administration
  Travelers & Consumers Web site
  www.tsa.gov/public/theme_home1.jsp
• U.S. Department of Transportation Aviation Safety and Security home page
  http://airconsumer.ost.dot.gov/security.htm
  
• U.S. Department of Transportation Fact Sheet
  http://airconsumer.ost.dot.gov/rules/20011029.htm
  
• U.S. State Department Travel Warnings
  www.state.gov/www/listservs_cms.html
  

FILING COMPLAINTS

• Air carrier personnel complaints
  Aviation Consumer Protection Division
  U.S. Department of Transportation
  400 7th St., SW, Room 4107
  Washington, DC 20590
  http://airconsumer.ost.dot.gov/problems.htm (downloadable complaint forms)
  airconsumer@ost.dot.gov
  
• Airport personnel complaints
  Federal Aviation Administration
  Office of Civil Rights
  800 Independence Ave., SW
  Room 1030
  Washington, DC 20591
  
• Federal security screener complaints
  Transportation Security Administration (TSA-1)
  U.S. Department of Transportation
  400 7th St., SW
  Washington, DC 20590
  TellTSA@tsa.dot.gov
  (866) 266-1368 and (866) 754-4368 (toll-free complaint line)